Ref.No. PHMA Cir-003/2024 Dated: 18th January 2024
Through e-mail
PAKISTAN HOSIERY
MANUFACTURERS & EXPORTERS ASSOCIATION
PHMA House, 37-H, Block-6, P.E.C.H.S, Karachi. Tel: 0092-21-34522769, 34522685,
34544765
Fax: 0092-21-34543774, E-mail:?info@phmaonline.com???
To: All Members of the Association (Southern & Northern Zone)
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Ref.
No. PHMA/ Cir-003/2024 Launch of Sunwai - A Customer
Complaint Management Service by State Bank of Pakistan (SBP) The State
Bank of Pakistan SBP, in its endeavor to further improve the effectiveness
and fairness of the banking system, has developed a Portal and Mobile App
namely ?Sunwai- a customer complaint management service? with an aim to
facilitate customers in the lodgment of their complaints with the
Banks/DFIs/MFBs (referred herein as FIs). ?Sunwai? can be accessed at?https://sunwai.sbp.org.pk. (Copy
Attached of the relevant Circular) https://www.sbp.org.pk/dmmd/2023/CL11.htm Members are
advised to kindly register their complaints regarding the Banks/DFIs/MFBs
?at the Sunwai Complaint Management System to SBP for resolve their complaints
Best
Regards, SYED
NAHID ABBAS
??????????????ABDUL
JABBAR
GAJIANI????????????????FARRUKH
IQBAL Central
Chairman???????????????????
Chairman
(SZ)???????????????????????????????
Chairman (NZ)???????????????
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